Introduction
We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our massage therapy booking platform and services.
Our Commitment: Your privacy and confidentiality are our highest priorities. We maintain strict data protection standards to ensure your personal information remains secure.
Information We Collect
Personal Information
Account Registration
- Full name and contact details (mobile number, email address)
- Gender and city/location information
- Age and demographic information for service matching
- Password and login credentials (encrypted)
Therapist-Specific Information
- Age, height, weight, and physical characteristics (for client matching)
- Professional experience level and qualifications
- City and service area preferences
- Banking/UPI details for payment processing
Automatically Collected
- Device information (IP address, browser type, mobile device details)
- Usage analytics (pages visited, time spent, features used)
- Location data (when permission granted) for service delivery
- Session information and login activities
Service Usage Information
- Appointment booking history and preferences
- Service types requested and duration
- Communication records with customer support
- Feedback and ratings provided
How We Use Your Information
Service Delivery
- Match clients with appropriate therapists based on preferences
- Schedule and manage appointments efficiently
- Process payments and maintain financial records
- Provide customer support and resolve issues
Safety & Security
- Verify identity of all platform users (clients and therapists)
- Conduct background checks for therapist registration
- Monitor for inappropriate behavior or policy violations
- Maintain emergency contact systems during appointments
Platform Improvement
- Analyze usage patterns to enhance user experience
- Develop new features based on user feedback
- Optimize service quality and appointment matching
- Generate anonymous statistical reports
Data Security and Protection
Technical Safeguards
- 256-bit SSL encryption for all data transmission
- Encrypted database storage for all personal information
- Regular security audits and vulnerability assessments
- Multi-factor authentication for admin access
Operational Safeguards
- Limited employee access to personal information
- Regular staff training on privacy and data protection
- Secure physical servers with restricted access
- Regular data backup and disaster recovery procedures
Data Retention
Active account information
Retained while account is active
Appointment history
Retained for 2 years for service improvement
Financial records
Retained for 7 years as per legal requirements
Inactive accounts
Data deleted after 3 years of no activity
Your Privacy Rights
Access and Control
Account Management
- View, edit, or update your personal information anytime
- Download your data in a readable format
- Close your account and request data deletion
- Opt-out of promotional communications
Privacy Settings
- Control who can see your therapist profile (if applicable)
- Manage appointment notification preferences
- Set communication preferences (SMS, email, WhatsApp)
- Control location sharing permissions
Data Requests
Data Access
Request a copy of all personal information we have about you
Data Correction
Ask for correction of inaccurate or incomplete information
Data Deletion
Request deletion of your account and associated data
Contact Information
Privacy Concerns
privacy@wellness-pro.com
+91-XXXX-XXXXXX
Response within 48 hours
Data Requests
Response within 30 days
Urgent: Within 24 hours