Acceptance of Terms
By accessing or using our massage therapy booking platform and services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.
Important: These terms constitute a legally binding agreement between you and our platform. Please read them carefully.
Service Overview
Platform Description
We operate an exclusive online platform that connects verified clients with professional massage therapists for home-based wellness services. Our platform facilitates bookings, payments, and service delivery coordination.
For Clients
- Premium home-based massage therapy services
- Subscription-based booking system
- Professional therapist matching and scheduling
- 24/7 customer support
For Therapists
- Freelance earning opportunities through client appointments
- Flexible working schedules and location-based work
- Professional development and business support
- Secure payment processing
User Eligibility and Registration
Age Requirements
- All users must be 18 years of age or older
- Users under 18 are strictly prohibited from using our services
- Age verification may be required during registration process
Registration Obligations
Accurate Information
- Provide truthful, accurate, and complete registration information
- Update information promptly when changes occur
- Maintain the security of your account credentials
- Notify us immediately of any unauthorized account access
Account Responsibility
- You are fully responsible for all activities under your account
- One person may maintain only one active account
- Sharing account credentials is strictly prohibited
- Account transfers to other individuals are not permitted
Service Usage Terms
For Clients
Subscription Requirements
- Active subscription required for booking appointments
- Subscription fees are non-refundable except as specified
- Services are available only within our designated coverage areas
- Appointment booking subject to therapist availability
Booking Policies
- Advance booking required as per subscription plan terms
- Cancellation policies apply based on your subscription level
- No-show fees may apply for missed appointments
- Emergency cancellations handled case-by-case
For Therapists
Work Arrangement
- All work is performed as an independent contractor/freelancer
- No employer-employee relationship exists with our platform
- Flexible scheduling based on your availability and client demand
- Payment based on completed appointments and platform terms
Professional Requirements
- Maintain professional standards and appropriate conduct
- Arrive punctually for all confirmed appointments
- Provide services as specified in booking details
- Follow all platform policies and client safety guidelines
Payment Terms
Client Payments
Subscription Fees
- Monthly/Annual subscription fees as displayed on platform
- Payment required before service activation
- Automatic renewal unless cancelled in advance
- All fees are inclusive of applicable taxes
Payment Methods
- UPI payments through displayed QR codes
- Manual verification process for payment confirmation
- Payment confirmation required before appointment booking
- Failed payments may result in service suspension
Therapist Payments
Payment Schedule
- Weekly payments as per city-specific schedule
- Payments for completed and verified appointments only
- Platform service fees deducted as per agreement
- Payment delays due to verification processes may occur
Safety and Security
User Safety
For All Users
- Emergency support available during all appointments
- Immediate reporting system for safety concerns
- Zero tolerance policy for harassment or inappropriate behavior
- Professional boundaries must be maintained at all times
Safety Measures
- Background verification for all therapists
- Client verification for premium subscription access
- Real-time support during appointments
- Incident reporting and resolution procedures
Platform Security
- Secure data transmission and storage protocols
- Regular security audits and vulnerability assessments
- Multi-layer authentication systems
- Prompt notification of any security breaches
Prohibited Activities
Strictly Forbidden Activities
For All Users
- Sharing personal contact information outside platform
- Engaging in illegal activities or services
- Harassment, discrimination, or inappropriate behavior
- Attempting to bypass platform payment systems
Consequences of Violations
- Immediate account suspension or termination
- Forfeiture of unused subscription benefits
- Legal action for serious violations
- Reporting to law enforcement when applicable
Limitation of Liability
Platform Liability
We Are Not Liable For:
- Actions or conduct of therapists or clients
- Quality of services provided by independent contractor therapists
- Any injuries, damages, or losses during service appointments
- Technical issues, service interruptions, or data loss
Damage Limitations
- Our liability limited to amount of fees paid in past 12 months
- No liability for indirect, consequential, or punitive damages
- Users assume full risk for use of platform and services
- Independent insurance coverage recommended for all users
Contact Information
Customer Support
support@wellness-pro.com
+91-XXXX-XXXXXX
9:00 AM - 9:00 PM (Daily)
Legal Notices
legal@wellness-pro.com
Response within 7 business days