1. Acceptance of Terms
By accessing or using fullbody-massage.in ("Platform"), you agree to these Terms and Conditions. If you do not agree, do not use our services. These terms are a legally binding agreement between you and the Platform.
Important: These terms constitute a legally binding agreement. Please read them carefully before using our services.
2. Platform Overview
fullbody-massage.in is an online marketplace that connects clients with independent, professional massage therapists for home-based wellness services across 120+ cities in India. The Platform facilitates bookings, payments, and service coordination. We do not directly provide massage therapy services - therapists operate as independent professionals.
For Clients
- Premium home-based massage therapy services
- Flexible booking with subscription plans
- Professional therapist matching and scheduling
- Dedicated customer support
For Therapists
- Freelance earning opportunities through client appointments
- Flexible working schedules and location-based work
- Professional development and business support
- Secure payment processing
3. Eligibility
Age Requirements
- All users must be 18 years of age or older
- Users under 18 are strictly prohibited from using our services
Registration Obligations
- Provide truthful, accurate, and complete registration information
- Update information promptly when changes occur
- Maintain the security of your account credentials
- Notify us immediately of any unauthorized account access
Account Responsibility
- You are fully responsible for all activities under your account
- One person may maintain only one active account
- Sharing account credentials is strictly prohibited
- Account transfers to other individuals are not permitted
4. Services and Booking
Booking Process
- Services are available only within our designated coverage areas
- All bookings are subject to therapist availability
- A booking is confirmed only after payment is processed
Payment Structure
- 40% advance payment required at the time of booking
- Remaining 60% payable after service completion
- All prices displayed are inclusive of applicable taxes
Coin Wallet
- The Platform offers a coin wallet system for payments
- Coins can be used to pay for bookings and subscriptions
- Coin balances are non-transferable
- Unused coins do not expire while your account is active
Payment Methods
- Payments processed through secure online payment methods available on the Platform
- You are responsible for ensuring sufficient funds
5. Payment Terms
Client Payments
- Subscription fees billed as per selected plan
- Payment required before service activation
- All fees are inclusive of applicable taxes
Therapist Payments
- Weekly payments as per city-specific schedule
- Payments for completed and verified appointments only
- Platform service fees deducted as per agreement
6. Cancellation Policy
Client Cancellations
- Free cancellation up to 2 hours before scheduled appointment
- Cancellations less than 2 hours before may be subject to cancellation fees
- No-shows are treated as a completed booking with no refund
Platform or Therapist Cancellations
- Full refund or option to reschedule at no additional cost
7. Refund Policy
Refunds are governed by our Refund and Cancellation Policy.
- Refunds after service delivery are only issued after review by our team for verified cases of genuine dissatisfaction
- Simply requesting a refund without valid reason does not qualify
- All refund requests are subject to investigation and team verification
8. User Conduct
For All Users
- Maintain respectful and professional behavior
- Do not share personal contact information outside the Platform to bypass the booking system
- Do not engage in illegal, abusive, or inappropriate activity
- Do not attempt to manipulate reviews, ratings, or booking systems
For Clients
- Clients choose and book services at their own discretion and responsibility
- Clients must maintain respectful and professional behavior with therapists at all times
- Any form of misconduct, harassment, or inappropriate behavior toward therapists will result in immediate and permanent ban
- The platform is not responsible for interactions between clients and therapists beyond facilitating the booking
For Therapists
- Services available on the platform are defined and listed by the platform
- Therapists choose which listed services they wish to provide at their own discretion
- Therapists must maintain professional and respectful behavior with all clients at all times
- Any form of misconduct, harassment, or inappropriate behavior toward clients will result in immediate removal from the platform
- Therapists provide services as independent professionals and are solely responsible for their conduct
Strictly Forbidden
- Sharing personal contact information outside the Platform to bypass the booking system
- Engaging in any illegal, abusive, or inappropriate activity
- Harassment, discrimination, or threatening behavior toward any user
- Attempting to manipulate reviews, ratings, or booking systems
- Using the Platform for any purpose other than its intended services
Consequences
- Immediate account suspension or permanent ban
- Forfeiture of unused subscription benefits or coin balance
- Legal action where applicable
9. Limitation of Liability
- The Platform is a technology marketplace, not a service provider
- We are not liable for the actions, conduct, or quality of independent therapists
- We are not liable for injuries, damages, or losses during appointments
- Total liability is limited to the fees paid by you in the preceding 12 months
- We are not liable for indirect, incidental, or consequential damages
- Users assume responsibility for all service interactions
10. Dispute Resolution
- All disputes must first be raised through customer support via email
- If unresolved, disputes will be settled through arbitration under Indian law
- Courts in Delhi shall have exclusive jurisdiction
- You agree to resolve disputes individually and waive participation in class action proceedings
Contact
Customer Support
Last updated: April 2026